Please read these Terms of Service carefully before using the Predio platform. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, do not use Predio.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Predio LLC, an Indiana limited liability company ("Predio," "we," "us," or "our"), governing your access to and use of the Predio platform, website, and related services (collectively, the "Services").
By creating an account, accessing the platform, clicking "I agree," or otherwise using the Services, you represent that: (a) you have read and understood these Terms; (b) you are authorized to enter into this agreement on behalf of your organization; and (c) you agree to be bound by these Terms and our Privacy Policy.
If you are using the Services on behalf of a brokerage or company, "you" includes that entity, and you represent that you have authority to bind it to these Terms.
Predio is a software-as-a-service (SaaS) platform designed for real estate brokerages. The Services include, but are not limited to:
We reserve the right to modify, suspend, or discontinue any feature or aspect of the Services at any time with reasonable notice.
To access the Services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the accuracy of your account information.
You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us immediately at demo@getpredio.com if you suspect unauthorized access. We are not liable for any loss resulting from unauthorized use of your account.
You may add agents and team members as authorized users up to the limit of your subscription tier. You are responsible for ensuring all authorized users comply with these Terms.
You must be at least 18 years old and have the legal capacity to enter contracts in your jurisdiction. The Services are intended for business use by real estate professionals.
Subject to your compliance with these Terms and payment of applicable subscription fees, Predio grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your subscription term solely for your internal real estate business operations.
This license does not include the right to sublicense, resell, or provide access to the Services to any third party outside your organization.
You agree not to, and will not permit any third party to:
Access to the Services requires a paid subscription. Fees are based on your selected tier and are described on our pricing page or in your Order Form. All fees are in U.S. dollars.
Certain tiers require a one-time setup fee. Setup fees are non-refundable once onboarding has commenced.
Fees are billed monthly or annually as elected. By providing a payment method, you authorize Predio to charge recurring fees on your billing cycle. You are responsible for keeping your payment information current. Past-due amounts may accrue interest at 1.5% per month.
We may change subscription pricing with 30 days' written notice. Continued use after the effective date constitutes acceptance of the new pricing.
All fees paid are non-refundable except as required by applicable law. Cancellation stops future billing but does not entitle you to a refund of prepaid fees.
You are responsible for all applicable taxes, levies, and duties. Our fees do not include taxes unless explicitly stated.
The Services, including all software, machine learning models, algorithms, user interfaces, design, text, graphics, content, and documentation, are owned by Predio LLC and protected by copyright, trademark, trade secret, patent, and other intellectual property laws. All rights not expressly granted are reserved.
You retain all ownership rights to data, content, and information you submit to the platform ("Your Content"). You grant Predio a limited, non-exclusive license to access, process, and use Your Content solely to provide and improve the Services. Predio does not sell Your Content to third parties.
If you provide feedback, suggestions, or ideas about the Services, you grant Predio a royalty-free, perpetual, irrevocable, worldwide license to use such feedback to improve the platform without any obligation or compensation to you.
You may not use the "Predio" name, logo, or branding in any manner that suggests endorsement, partnership, or affiliation without our prior written consent.
You own your client data, lead data, and brokerage data. We process it on your behalf to provide the Services.
You are responsible for the accuracy, legality, and appropriateness of all data you submit to the platform. You represent that you have all rights necessary to provide such data and that doing so does not violate any third-party rights or applicable law.
Upon termination of your subscription, Predio will make your data available for export for 30 days, after which we may delete it. We are not liable for data loss after this period.
Our collection and use of personal information is governed by our Privacy Policy, incorporated herein by reference.
The Services include tools for automated SMS and email communications with leads, clients, and contacts. You acknowledge and agree that:
Important: Violations of TCPA can result in statutory damages of $500–$1,500 per message. You assume all liability for communications sent through Predio. If you are unsure about your compliance obligations, consult a qualified attorney before using automated messaging features.
Predio's platform includes machine learning models that generate lead scores, deal health assessments, revenue forecasts, close probability estimates, and other predictive outputs. You acknowledge and agree that:
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, PREDIO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
We strive for high availability but do not guarantee uninterrupted access to the Services. We are not liable for downtime resulting from maintenance, third-party service failures, or factors outside our reasonable control.
The Services may integrate with or rely on third-party services (e.g., Twilio for SMS, Anthropic for AI). We are not responsible for the availability, accuracy, or reliability of third-party services.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PREDIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF PREDIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
PREDIO'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO PREDIO IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages, so some of the above limitations may not apply to you.
You agree to defend, indemnify, and hold harmless Predio and its officers, directors, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
These Terms are effective when you first access the Services and continue until your subscription is terminated.
You may cancel your subscription at any time through your account settings or by contacting us at demo@getpredio.com. Cancellation takes effect at the end of the current billing period. No refunds are issued for the remaining term.
We may suspend or terminate your access immediately if: (a) you violate these Terms; (b) your payment fails and is not cured within 10 days; (c) we reasonably believe continued access creates legal or security risk; or (d) we discontinue the Services.
Upon termination, your license to use the Services ends immediately. Sections 7, 11, 12, 13, and 16 survive termination.
We may update these Terms at any time. We will notify you of material changes by email or by posting a notice in the platform at least 30 days before the changes take effect. Your continued use of the Services after the effective date of any update constitutes your acceptance of the revised Terms.
If you do not agree to the updated Terms, you must stop using the Services and cancel your subscription before the effective date.
These Terms are governed by the laws of the State of Indiana, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Hamilton County, Indiana. Each party irrevocably consents to the personal jurisdiction of such courts.
Before filing any legal claim, you agree to contact us at demo@getpredio.com and attempt to resolve the dispute informally for at least 30 days.
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
If you have questions about these Terms, please contact us: